Frequently asked questions
FAQ
1. How do I place an order?
Simply browse our website, select your products, add them to your cart, and complete the checkout by following the payment instructions.
2. What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
3. What are the delivery times?
Most orders are shipped within 24 hours, and standard delivery usually takes 2 to 5 business days.
4. Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number to monitor your package in real time.
5. What are the shipping fees?
Standard shipping is free for orders over €50. For orders under €50, a €5 shipping fee applies.
6. Can I return a product?
Yes, you have 14 days from the date of receipt to return a product, provided it is in its original condition.
7. How do I make a return?
Please contact our customer service at contact@lilloshop.com
8. Can I modify or cancel my order?
Any modification or cancellation request must be made within 2 hours of order confirmation. Contact us quickly!
9. Is customer service available?
Yes, our customer service team is available Monday to Friday, from 9 AM to 6 PM, via email and phone.
10. What products do you offer?
LilloShop offers a wide range of fashion, accessories, and beauty products carefully selected for their quality.